Cancellation and Refund Policy

Cancellation by the Customer

• Unpaid bookings can be cancelled directly from the Customer Panel.
• Paid bookings: request cancellation from our admin. Cancellations made more than 48 hours before the schedule can be refunded in line with the applicable policy.
• Cancellations made less than 48 hours before the schedule may incur a deduction.

Refund Process

Refunds are processed manually to an account in the name of the customer after admin verification. Refund status can be tracked in the Customer Panel.

Initial template — adjust the percentages and terms to your business policy.